Refund policy

We hope you love your MAMEY pieces as much as we loved creating them.

If something isn't quite right, we accept returns within 14 days of receiving your order.

Return Conditions

Returned items must be:

Items that do not meet these conditions may be refused and returned to the customer.

Before sending your return, please contact us at info@mameythelabel.com with your order number and the reason for your return.

We will provide you with the return instructions and return address.

Returns sent without prior contact may experience delays in processing.

At this time, we do not offer direct exchanges.

If you would like a different size or colour, we kindly ask you to return your original item and place a new order.

Customers are responsible for return shipping costs unless the item received is faulty or incorrect.

We recommend using a tracked shipping service, as MAMEY cannot be held responsible for returns lost during transit.

If you receive an incorrect or defective item, please contact us within 7 days of delivery at info@mameythelabel.com.

Please include your order number and photographs of the issue so we can assist you as quickly as possible.

Your statutory warranty rights remain unaffected.

Once your return has been received and inspected, refunds will be issued to the original payment method.

Please allow up to 10 business days for the refund to appear in your account depending on your payment provider.