Privacy policy
1. Introduction
Protecting your personal information is important to us.
This Privacy Policy explains how MAMEY collects, uses and protects your personal data when you visit our website or place an order.
2. Data Controller
MAMEY, Yedeli Maldonado Diaz
Murtenstrasse 147B
3008 Bern
Switzerland
Email: info@mameythelabel.com
3. Information We Collect
We may collect the following information:
- name
- billing and shipping address
- email address
- telephone number
- payment information
- order history
- website usage data
- IP address and browser information
4. How We Use Your Information
Your information may be used to:
- process and deliver orders
- communicate regarding your purchase
- provide customer support
- improve our website and services
- prevent fraud and misuse
- send newsletters and marketing communications where consent has been given
5. Third-Party Services
To operate our business, we work with trusted third-party service providers, including:
- Shopify for our online store infrastructure
- payment service providers for secure transactions
- Klaviyo for email marketing and newsletters
- shipping providers for order fulfilment
- analytics providers to improve website performance
These providers only receive the information necessary to perform their services.
6. Data Transfers Abroad
Some of our service providers process personal data outside Switzerland, in particular Shopify (Canada and the USA) and Klaviyo (USA).
Where data is transferred abroad, we ensure an adequate level of data protection. Canada is recognised by the Swiss Federal Council as providing adequate protection. Transfers to the USA are safeguarded through certification under the Swiss-U.S. Data Privacy Framework or through recognised standard contractual clauses.
7. Cookies
Our website uses cookies to improve functionality, analyse website traffic and personalise content.
You can manage or disable cookies through your browser settings at any time.
8. Newsletter
If you subscribe to our newsletter, we may send you updates regarding product launches, collections and brand news.
You may unsubscribe at any time by clicking the unsubscribe link included in every email.
9. Data Retention
Personal information is retained only for as long as necessary to fulfil contractual, legal and accounting obligations.
10. Your Rights
Depending on your place of residence, you may have the right to:
- access your personal data
- request correction of inaccurate information
- request deletion of your personal data
- object to certain processing activities
- withdraw consent at any time
11. Contact
For any questions regarding this Privacy Policy or your personal information, please contact: